Then I suddenly saw that the programme Wondershare UniConverter 14 was working properly and the download speed was once again 10Mb. Then another team member came to my help showing me by images where to go and I did find the Log files requested. Fortunately, another team member came on line and gave me some indications but still not too clear. However, I did not know where the files were or how to find them. One asked me to send a LOGFILE for analysis by the Technical team. Not only that but I had a succession of 4 team members all trying to solve the download speed problem.
I was upset so contacted the Customer Service Team who responded immediately. The download speed which used to be 10Mb was now 100 +/- KB, as you see terribly slow what took a matter of minutes now was in hours. All went well for a time then somehow went wrong. Then February 2023 I came across Wondershare Uniconverter 14 and decided to upgrade. At the time, my internet speed was 95 Mb. Whereas Wondershare was very easy to use and practically automatically put you into download mode and then did the download in 10Mb speed.
I had previously tried 3 or 4 other programmes but were either too difficult to manage or inefficient. TRUSTPILOT Dear Wondershare Customer Service Team 16 March 2023 I first started using Wondershare UniConverte 13 March 2021 and found it wonderful for downloading movies from the UTube very quickly.
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